Shipping Policy

Order Processing:

Please allow between 1 to 5 business days (excluding weekends and holidays) for your order to be processed prior to shipment.
Processing times may extend during high order volumes.

Order and Shipping Confirmations:

You’ll receive an order confirmation notification as soon as your order is placed!
A shipping confirmation with a tracking number will be sent when ILASHCARTEL ships your order.
If confirmation emails aren’t in your inbox, check your Junk/Spam mail.

Shipping Information:

Delivery times vary by location.
Orders are mailed daily before 5 pm.
Tracking updates may take up to 48 hours after shipment.
Use your tracking number for the latest delivery updates.
ILASHCARTEL is not liable for carrier-related shipping delays.

Accurate Order Information:

Customers are responsible for providing accurate shipping and contact information at checkout.
ILASHCARTEL cannot update incorrect addresses or change order details once placed. Verify details before submitting your order.
Correction Policy: We’re happy to make any changes on your behalf if notified promptly before order fulfillment.
Refunds are not available for returns due to incorrect addresses or failed deliveries. Return shipping costs are the customer’s responsibility.

International Orders:

International packages may incur additional fees and import taxes per your country’s regulations.
ILASHCARTEL is not responsible for these fees or charges required for package release or delivery.

Damaged Products in Transit:

While damage is rare, ILASHCARTEL is not liable for any cracked or damaged lash trays/products during shipping.
For damaged products, please contact us so we can file a claim with the courier on your behalf.

Package Delivery:

ILASHCARTEL is not responsible for packages marked as delivered or those lost, stolen, or misplaced after delivery.
ILASHCARTEL is also not liable for packages lost in transit.